VizageService ,Rajeev Nagar,Kurmannapalem,Visakhapatnam,AP-46

We’re open Monday – Saturday, 9:30 a.m. – 6:30 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

Delivery charges for orders vary depending on the delivery location, the size and weight of the items, and the delivery method chosen. You can view the estimated shipping cost at the checkout before confirming your order. In some cases, free shipping may be available for orders over a certain amount or during special promotions.

We accept a variety of payment methods for your convenience, including: – Credit and Debit Cards (Visa, MasterCard, American Express, etc.) – Net Banking – Digital Wallets (Paytm, Google Pay, PhonePe, etc.) – UPI Payments – Cash on Delivery (COD) (Available for certain regions) You can choose your preferred payment method at checkout.

Shopping on our platform is completely secure. We use **SSL (Secure Socket Layer) encryption** to protect your personal and payment information during transactions. All payment transactions are processed through trusted and secure payment gateways. We also follow industry-standard security protocols to ensure your data is safe and protected from unauthorized access.

After you place an order, the following steps take place: 1. **Order Confirmation:** You will receive an email confirming receipt of your order. 2. **Order Processing:** We begin processing your order, including payment verification and packaging of your items. 3. **Shipping:** Once your order is ready, we dispatch it and send you a **Dispatch Confirmation Email** along with tracking details. 4. **Delivery:** Your package will be delivered to the address you provided. You can track its status through the link provided in the dispatch email.

**Answer:** Yes, you will receive an invoice for your order. The invoice will be emailed to you along with the **Order Confirmation Email** and will also be available in your account under “Order History.” The invoice contains a breakdown of the items purchased, their prices, taxes, and any shipping charges.
You can cancel your order at no cost **before the Dispatch Confirmation Email** is sent to you. Once your order has been dispatched, it cannot be modified, but you can return items according to our **Return Policy**.

Once your order is dispatched, you will receive a **Dispatch Confirmation Email** with a tracking number and a link to track your shipment. You can also track your order through your account on our website under the **Order History** section.

If you receive a damaged or incorrect product, please contact our customer service team immediately within **48 hours** of receiving the package. You can either call us or email us with your order number and details of the issue. We will guide you through the return process, and you will receive a replacement or a refund as per our **Return and Refund Policy**.

We regularly offer special promotions, discounts, and sales events. To stay updated on our latest offers, we recommend subscribing to our newsletter and following us on social media. You can also find current promotions on the website’s homepage or during checkout.

You can apply a discount code during checkout. On the payment page, there will be a field labeled “Discount Code.” Simply enter your code there and click “Apply” to see the discount reflected in your order total.

At this time, we only offer domestic shipping within India. However, we are exploring options for international shipping and will notify our customers when this service becomes available.

You can reach our customer service team through the following methods: – **Phone:** [Customer Support Number] – **Email:** [Customer Support Email] – **Live Chat:** Available on our website during business hours We are available [business hours] and will respond to your inquiries as quickly as possible.

To create an account, click on the “Sign Up” button on the top-right corner of our homepage. You’ll be asked to provide your name, email address, and create a password. After registering, you’ll be able to track your orders, save items to your wishlist, and enjoy a faster checkout experience.

If you forget your password, simply click on the “Forgot Password” link on the login page. You will be prompted to enter your email address, and we will send you a link to reset your password. Follow the instructions in the email to set a new password.

Yes, your personal information is kept private and secure. We do not sell, rent, or share your personal details with third parties for marketing purposes. We only share your information with trusted partners when necessary to process your orders or provide customer support. For more details, please refer to our **Privacy Policy**.

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